Privacy Policy
Askive is an iPhone app that lets you build a private library of your photos, videos, audio recordings and documents, and ask questions about them. This policy explains what data the app collects, why, who processes it, and how you can delete it. Askive is published by Smbdm Marketing Services Co., L.L.C. ("we", "us").
1. Data we collect
- Your email address. You sign in with a one-time code sent to your email. We store your email address and a display name to identify your account.
- Files you choose to upload. Only the photos, videos, audio files and documents you explicitly add to Askive. The app never scans or uploads your photo library, camera roll or files on its own.
- Content generated from your files. For each file we create and store a title, summary, tags, key points, timestamped moments and, for audio and video, a transcript.
- Your questions. The questions you type on the Ask screen are sent to our server to produce an answer. We do not keep a history of your questions after the answer is returned.
- Basic account and technical records. Sign-in sessions, file sizes and your storage usage, counts of the AI processing each file or question uses (for example, how many AI tokens it took, never the text of your questions), and standard server logs (such as the time of a request and whether it succeeded), used to run and secure the service.
We do not collect your location, contacts, health data, advertising identifier or browsing history. Askive contains no advertising and no third-party analytics or tracking SDKs, and we do not track you across other companies' apps or websites.
2. How we use your data
- To sign you in and keep your account secure.
- To store your library and show it to you on your device.
- To analyse your files with AI so they become searchable, and to answer the questions you ask about them.
- To enforce storage limits and keep the service running reliably.
We do not sell your data, share it for advertising, or use your files for any purpose other than providing Askive to you.
3. Service providers who process your data
- Google (Gemini API). To analyse a file or answer a question, the relevant file or text is sent to Google's Gemini API. Google processes it to return a result under its Gemini API terms. Large files sent through Google's file service are deleted automatically by Google within 48 hours.
- Cloud hosting. Our server and database are hosted with our cloud infrastructure provider (Vibecode and its hosting partners).
- Private file storage (Cloudflare R2). Cloudflare, Inc. stores your uploaded files for us as a storage processor, in a private Cloudflare R2 bucket that has public access turned off. Files are encrypted at rest by Cloudflare and are never available at a public web address. Your device uploads each file straight into this private storage through short-lived signed upload links that our server issues only to your signed-in account, after checking your storage limit. When you open a file in the app, our server first checks that you are signed in and that the file is yours, then gives your device a short-lived signed link that expires after about an hour. When your files are sent to Google for analysis, our server reads them directly from private storage; they are never exposed through a public link.
- Email delivery. Your email address is passed to our email delivery provider only to send your sign-in code.
Data is transferred over encrypted connections (HTTPS). Our providers may process data in countries other than your own.
4. Permissions on your iPhone
Askive asks for access to your photo library, and to the camera and microphone only if you choose to capture new media from inside the app. Access is used solely to let you pick or record the items you want to add. You can change these permissions at any time in iOS Settings.
5. How long we keep data
Your files and the content generated from them are kept until you delete them or delete your account. When you delete a file in the app, we delete it (and any preview image made from it) from our private Cloudflare R2 storage, including any partly uploaded pieces, and remove its analysis. You can also ask us to delete any file or all of your data by emailing support@smbdmtechnologies.com; we delete it on request. Server logs are kept for a limited period for security and troubleshooting.
6. Deleting your account
You can delete your account at any time inside the app: Profile → Delete account. This permanently deletes your uploaded files (every object stored under your account in Cloudflare R2), their analyses and transcripts, your sessions and your account record. This cannot be undone. You can also ask us to delete your account by emailing support@smbdmtechnologies.com from the address you signed in with.
7. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal data, or to object to its processing. Most of this you can do directly in the app. For anything else, email support@smbdmtechnologies.com and we will respond within 30 days.
8. Children
Askive is not directed at children under 13, and we do not knowingly collect data from them. If you believe a child has created an account, contact us and we will delete it.
9. Security
We use encrypted connections, access-controlled infrastructure and per-account authorisation checks to protect your data. Your files sit in private storage with public access turned off and are only reachable through short-lived signed links issued to your own signed-in account. No system is perfectly secure, so please avoid uploading material you would not want stored online.
10. Changes to this policy
If we change this policy we will update the effective date above, and for material changes we will let you know in the app.
11. Contact
Smbdm Marketing Services Co., L.L.C., Dubai, United Arab Emirates
Email: support@smbdmtechnologies.com